CALL HANDLING – WHAT’S IT ALL ABOUT?
What is it? Simply put, call handling is a service which allows you, and/or your client, to outsource their phone answering to a specialist provider. What’s the difference between call handling and call answering? Call answering is a simple message-taking service which answers the call, takes a name and number, and passes these details […]
Small is beautiful!
Inspired by this article: https://www.vapromag.co.uk/5-reasons-why-its-ok-to-keep-your-va-business-small/ I thought I’d share a couple of my own insights into why small is beautiful when it comes to VA businesses…
New Ofcom Changes to Non-Geographic Numbers
(From www.callagenix.com) From 1st July 2015, Ofcom are bringing in changes to how calls made to most non-geographic numbers will be charged, as well as requiring these charges to be displayed wherever these numbers are promoted.
How Hosted Phone Services Can Help You Run Your VA Business
There are many challenges to setting up and running your VA business. In this article we’ll discuss how using Callagenix hosted phone services enables you to present a professional image to clients whilst making it simple for you to manage your calls.
Sale Now On!
We’re having a sale… Get your SVA Goodies at a very discounted price until end of February. We even flung in some juicy extras. There’s a few here even I had forgotten about – time to stock up on your reading!
Virtual Assistants, Telephones and VoIP – Call Answering (The Virtual VA Service)
Colin Duffy of Voipfone joins us to talk about setting up client call answering as a service. Some VA services answer calls for their clients. One of the biggest challenges for this kind of service used to be getting the call from the client to the VA without the caller knowing that it was being […]
Virtual Assistants, Telephones and VoIP – setting up a VOIP phone line
Colin Duffy over at Voipfone, guides us through the strange world of telecoms…
How To: Offer Call Handling Services to Clients
Time and time again the subject of offering call answering to clients has been mentioned on the forum e.g. equipment required, how to charge etc without actually looking further into actually undertaking the service. Offering a call answering service to clients is not as easy as it sounds. You have to factor in the fact […]