Time and time again the subject of offering call answering to clients has been mentioned on the forum e.g. equipment required, how to charge etc without actually looking further into actually undertaking the service.
Offering a call answering service to clients is not as easy as it sounds. You have to factor in the fact that you will be tied to your desk Monday to Friday 9am – 5pm and the phone might not even ring. Being at your desk will also mean that you cannot go out and get more business, pop to the bank/post office or even nip to the loo as you can guarantee that the phone will ring at that exact moment. What if you want a holiday or are ill, who will answer the calls for you?
You have to be professional at all times with no background noises e.g. washing machines, screaming children, barking dogs as this is not a professional image to portray for your client to their customers.
You also have to consider the necessary equipment to ascertain what company name to answer in. It has been suggested the way round this is to have clients purchase a mobile phone and the VA use this to distinguish who the call relates to answer the call in the company name – can you imagine having various mobile phones ringing and having to remember which phone belongs to each client or popping out to the bank with a bag full of mobiles in case one rings for a client?
You are probably thinking that isn’t as easy as it first seemed, am I right? That’s where a Call Handling service can come in and answer calls for you and you can also have your clients calls answered too.
Did you know that 1 in 10 callers who hear an answering machine hang up?
As Virtual Assistants, we all have business and family commitments that don’t allow us to be at our desks during normal office hours, and are therefore unable to answer our own business calls.
Working from home and have noisy children at home?
Missing out on calls whilst in meetings or on the school run?
Struggling to concentrate on a project because the phone keeps ringing?
www.CallTeam.co.uk enables you to have your calls answered when you are either out of the office, in meetings or generally trying to concentrate on getting work done without interruptions. Utilising the service enables you to have your calls answered by a team of professional and friendly VAs, and you can also have your clients calls included and answered too by becoming a Reseller (more info on this below).
How does it work?
The system we utilise is a VOIP PBX and each client is issued with their own unique telephone number to divert to/advertise. The clients name pops up on our screen when calls are received and callers are greeted by our team of experienced handlers in your company name. All necessary details are taken and your messages are relayed to you instantly via email and/or SMS.
The telephone number can also be advertised by you, and Call Team will answer all calls, and be the first point of call for clients.
Interested in Becoming a Call Handler?
Our team is made up of VAs who all work around our own clients, children, school runs etc. We are always on the look out for additional call handlers. We are a professional business and therefore no background noises as detailed above will be tolerated and you need to have an exceptional telephone manner. Not all calls are message taking e.g. some are more hands on approach with admin required and therefore being able to think on your feet and multitask is a must.
There is a small amount of outlay required in purchasing our recommended VOIP phone. If you are interested please get in touch by emailing Lyndsey.
Reseller Scheme: Offer Call Handling Services to Clients without answering calls yourself
Our Reseller Scheme enables Virtual Assistants who do not wish to undertake call handling to provide the service to clients and have Call Team satisfy your client’s requirements.
Signing up clients is easy. Clients need to complete our sign-up form and make sure that they mention your Reseller Code.
And the best bit… you make a quarterly revenue stream for 12 months without answering any calls. If you wish to join our Scheme, contact Lyndsey for an Application Form.
To get a better understanding of how it all works, why not take our no obligation free trial? We aim to have you up set-up on our system within 30 minutes of receiving your completed sign-up form (www.callteam.co.uk/).
Below are some lovely words our clients have to save about our service…
“Diverting my phone to Call Team is one of the best business decisions I have made. It means that I can concentrate on the work in hand and knowing my calls are being handled in a professional manner”.
“As a Work at Home Mum I find Call Team invaluable in handling calls when I am on the school run or in client meetings. I am passionate about presenting a professional image and Call Team preserves my reputation as an efficient and organised VA”.
“If you don’t want to lose business as a result of lost calls, then you need Call Team. It is that simple!”
“The team are reliable, professional and I would not (and my business would not) be without them”.
“Call Team works seamlessly with my company to ensure that clients and potential clients are dealt with promptly and efficiently”.
“I feel as a customer you go that extra mile and provide a first class, professional, efficient and friendly service”.