SVA turns 14!
Tackling Late Payments
Catch Caroline and Michelle on The Apprentice!
Eagle eyed viewers of BBC1’s The Apprentice might have spotted Caroline and fellow SVA member Michelle Smith of ValueAdd doing deals with Karen Brady’s team last night… (Note the glass of wine – typical Glaswegian fashion. Michelle: We need to stop being such cliches!!) Filmed during the summer heatwave, we were sworn to secrecy about […]
The Never Have I Ever Game – For Virtual Assistants
Virtual assistant games: Feel free to share – our new game for virtual assistants: Never Have I Ever! 0 = REAL VA 1-5 = ESTABLISHED VA 6-19 = NEWBIE 20 = Are you even a VA??? By the way – it’s not the only game SVA has… If you would like to try out the […]
Price increase letters
Over the years we’ve been asked for examples of price increase letters – each VA business is different and you will know your clients best, but here’s a few ideas about how you can increase your virtual assistant rates without alienating the clients.
Sales Letters for Virtual Assistants
We get asked for sales letter advice all the time… One of the reasons I tend not to give out advice on it is because 1) Sales letters have a very poor return (usually 1%-5%) and 2) Because each business will have a unique personality which needs to shine through in their marketing. Having said […]
Thank you
CALL HANDLING – WHAT’S IT ALL ABOUT?
What is it? Simply put, call handling is a service which allows you, and/or your client, to outsource their phone answering to a specialist provider. What’s the difference between call handling and call answering? Call answering is a simple message-taking service which answers the call, takes a name and number, and passes these details […]
5 ways to say “No” nicely as a virtual assistant
Learning to say No (nicely) – as a Virtual Assistant. As a Virtual Assistant, our usual status is to say YES to things: Yes, I can book a table; Yes, I can get that report updated; Yes, I will make sure your expenses are in on time But the underlying foundation of those YES answers […]
Virtual Assistant Awards
One of the highlights of my year is judging the outstanding Virtual Assistant Awards. It gives me a chance to see the wide range of highly skilled and professional virtual assistants on show. I also get to meet many of the other people in our industry. Unfortunately, because of the really bad snow […]