1. About us
2. Our contract with you
- When you purchase an online product or membership, you will receive confirmation of your order.
- A contract is formed when we email you to confirm acceptance of your order.
3. The products and memberships
- Our digital products may include downloads, online resources, or courses.
- Memberships provide access to member-only benefits for the duration of your subscription.
- We take care to ensure descriptions are accurate, but they are for guidance only.
4. Price and payment
- Prices are shown in GBP and include VAT (where applicable).
- Payment for digital products is taken in full at the point of order.
- Memberships are billed on a [monthly/annual] recurring basis until cancelled.
- We use secure third-party payment providers (e.g. Stripe, PayPal).
5. Delivery of digital products and memberships
- Digital products will be delivered electronically via [download link, email, membership area].
- Membership benefits are available once payment is confirmed.
6. Duration and renewal of memberships
- Memberships run for the period stated (e.g. one month, one year) and renew automatically unless cancelled.
- You may cancel your membership at any time via [your account area/email us], but you will continue to have access until the end of your paid period.
- No refunds are given for part-period cancellations unless required by law.
7. Your right to cancel (consumers only)
- If you are a consumer, you have 14 days to change your mind and cancel under the Consumer Contracts Regulations, unless:
- You have already accessed/downloaded the digital product, or
- You have begun using membership benefits (e.g. access to resources, directory, forums). By accessing member content you acknowledge that you lose the right to cancel.
- To exercise your right to cancel, contact us at [email address].
8. Refunds
- Refunds will only be issued in line with your legal rights or where we have agreed a specific refund policy.
- If you are entitled to a refund, it will be processed to your original payment method within 14 days.
9. Acceptable use
- Products and membership resources are for your personal or business use only.
- You must not share, resell, or distribute our digital content without prior written consent.
- Members must also comply with our [Acceptable Use Policy / Code of Conduct link].
10. Intellectual property rights
- All content remains our intellectual property or that of our licensors.
- You are granted a non-exclusive, non-transferable licence to use the product or membership resources for your own use only.
11. Limitation of liability
- We will not be liable for any indirect, incidental, or consequential loss.
- Nothing in these terms limits liability for death, personal injury, or fraud.
12. Data protection
- We will process your personal data in accordance with our [Privacy Policy link].
13. Governing law
- These terms are governed by the laws of England and Wales.
- Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Click here to find our Privacy Policy and (if relevant) Cookie Policy.